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(65)31295187

66 Tannery Lane, #04-09. S347805

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Customer Support

Our happiness team is always here to assist.

Collect and Delivery

All order is packed and shipped out daily with our courier partners.

Order received before 5pm, will be packed and shipped out next day (T+1). You will received your order on T+2 day (Please allow 1-2 days extra in case of overwhelming order during Circuit Breaker)

Order received after 6pm, will be packed on the next day (T+1), ship out on T+2 day and you will receive on T+3 day. (Please allow 1-2 days extra in case of overwhelming order during Circuit Breaker)

For order below $69 (any product): Delivery fee is at $4/delivery

For order above $69 (for machine below 10kg): Delivery fee is FREE

For order above $69 (for machine above 10kg): Please contact our team to arrange delivery depending on location and logistic requirement

Yes, you can visit our warehouse to pick the item. Please contact our hotline 2 hours in advance to arrange the slot.

YES. We can arrange same day delivery, express 2 hours delivery. Delivery fee is depend on location and quantity.

Before arriving, our courier will contact your to inform the delivery time. You can discuss with the courier the time slot or choose to leave item at your door

Repair Service

We can repair all models of vacuum sealers, electric ovens, freezer, etc. With a team of professional technicians, more than 20 years of experience, we are ready to support our customer in maintenancing their machines, distributing spare parts of all models at cheap prices, standardized. Find out more about our repairing service here

The problem that caused vacuum sealer not working could be by many reasons. Most of them are caused by problems with the heater rod not being fully sealed, or the vacuum pump is leaking, etc. Other problems could be cannot turn on the machine, electric shock, burnt circuit board, no air suction, no seal, broken heater. and other problems that makes the machine incomplet. We can solve that problem comprehensively. Find out more about vacuum sealer repair service here. 

Electric oven repair service : The machine does not work or does not heat up It may be caused by the broken heater and unable to control the heat. Or it may be caused by a blown fuse, power outlet failure, etc. In addition, other symptoms may be encountered, such as the machine does not turn on. The heater is high, the lamp doesn’t turn on, the fan doesn’t distribute the heat evenly, or there are problems. that cause the machine to not work properly We can solve that problem effectively. Find out more about electric oven repair service here

The problem with gas oven could be unstable control because the heating components isn’t working. And there may be other problems such as gas leaks, broken temperature sensors, broken valves, broken heat sensors, no power, or other problems. that cause the machine to not work. Those problems can be solved by SGE maintenance team. Find out more about gas oven repair service here

Some of the freezer’s problems could be the compressor can’t start by itself. This problem may occur from obstruction of the pipe system, and the current flows through the compressor beyond the limit,  over loaded internal equipment. Find out more about freezer repair service here.

Return & Refund

If the product is defective, we will replace the product for you within 14 days from the date item is delivered. Kindly pack the product with the warranty card and your valid purchase receipt from SGE. SGE will arrange pick up for return item by our courier partner.

On returning defective Goods, please note that any free gifts, vouchers and accessories associated with the purchase must also be returned at the same time. If free gifts, vouchers and accessories have been used, the refund amount will be offset accordingly.

In case you are unsatisfied with the purchase and would like a refund. SGE will proceed with refund process which take up to 7 working days. Refund amount will be actual value of the order minus off all delivery and return fee. The final amount will be send back to your bank account.

Payment / Account

SGE use Stripe payment which is safe and trusted by global e-commerce platforms. You can rest assure that your payment is secured with us

In order to serve you better, SGE encourage customers to have an account with us. Currently, we have 2 options for check out account:

1. Using your Google/Facebook account to log in safely

2. Create a new account with SGE using your email address and contact number

Our IT team ensure that your information is safe and secured.

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